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Salesforce launches AI cloud service for social good

Salesforce launches AI cloud service for social good

Salesforce, the global leader in customer relationship management (CRM), has announced a new cloud service that uses artificial intelligence (AI) to help organizations achieve their social and environmental goals.

The service, called Salesforce Impact Cloud, is designed to help nonprofits, foundations, corporations, governments and educational institutions measure and improve their impact on issues such as climate change, health, education and poverty.

According to Salesforce, Impact Cloud can help users collect and analyze data from various sources, such as surveys, sensors, social media and third-party platforms, to gain insights into their performance and outcomes. It can also help users create and manage programs, projects and grants, as well as collaborate with partners and stakeholders.

Some of the features of Impact Cloud include:

  • Impact Measurement: A tool that helps users define and track key performance indicators (KPIs) and outcomes for their impact initiatives.
  • Impact Analytics: A tool that uses AI to provide users with actionable insights and recommendations based on their data.
  • Impact Management: A tool that helps users plan, execute and monitor their impact programs and projects.
  • Impact Collaboration: A tool that helps users communicate and coordinate with their partners and beneficiaries.

Salesforce said that Impact Cloud is built on its platform and integrates with its other cloud services, such as Sales Cloud, Service Cloud, Marketing Cloud and Nonprofit Cloud. It also supports interoperability with other impact measurement standards and frameworks, such as the Global Reporting Initiative (GRI), the Sustainable Development Goals (SDGs) and the Impact Management Project (IMP).

Salesforce Impact Cloud is expected to be available in pilot in the first half of 2024. The company said that it will offer discounted pricing for eligible nonprofits and educational institutions.

This article is based on a report by MSN.

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